AFL Right of Inspection
As part of the AFL commitment to provide quality installation of the products subject to this warranty, AFL reserves the right to visually inspect any and all work performed by the CLi. This inspection may include verification of test results, confirmation of cable lengths, and any other tests or inspections AFL deems necessary and proper.

Reporting and Problem Resolution
Should the end-user or CLi believe that an AFL product covered by this warranty is defective or has failed to perform in accordance with applicable specifications, they must notify AFL via methods described within the Problem Reporting and Resolution Process contained in this document. AFL may, at its option, require inspection of the site in which the product is installed and the investigation of the product that is claimed to be defective. Failure of the end-user or CLi to permit AFL’s inspections will result in AFL’s denial of claim under this warranty.

Exclusions for 25-Year Warranty
This warranty does not include or apply to:
• Products not specifically designated by AFL as being eligible for system link/channel warranty coverage.
• Fusion splicer and test equipment.
• Products not supplied directly by AFL or through channels approved by AFL.
• Defects resulting from moves, adds or changes performed by installers not registered as an AFL CLi.
• Defects occurring from non-compliant or improper system design, installation, use, repair or any systems changes, misuse, neglect, abuse, natural disaster, malfunction of other products, or accident.

Purchasers’ Exclusive Remedy
For products found out of compliance with this warranty, the purchaser’s exlusive remedy is repair or replacement of the affected products at AFL’s sole discretion.


Problem Reporting and Resolution Process
The process described below is listed in order. In all cases, time is of the essence.

A. Notification of Problem
• The end-user must notify the AFL Certified Link Installer™ (CLi) in writing of the nature of the problem, including description of the affected communication path(s) and the project’s CLi warranty registration number. This notification may be via fax, electronic mail or express mail delivery.

B. Confirmation of Problem
• Unless the AFL CLi verifies that the malfunction is not AFL product-related, the CLi shall confirm receipt of the end-user communication to AFL within two business days.
• The CLi shall forward a copy of the end-user communication to AFL.
• As soon as reasonably possible, the CLi shall perform a site visit to determine the nature of the reported problem. This visit shall include adequate personnel and/or equipment such that the true nature of the problem can be determined to the customer’s satisfaction.

C. The Contractor then has the following responsibilities:
• Determine if the problem is caused by component malfunction or installation error.
• Completely describe the problem and projected/actual costs of resolution on an AFL Warranty Claim Form, which Contractor can request as needed.
• Assist the end-user with submission of a complete AFL Warranty Claim Form. Warranty claim forms should be forwarded to:

AFL Telecommunications
170 Ridgeview Center
Duncan, SC 29334
Attention: CLi Administrator

D. Remedy
• If the problem is determined to be with AFL products subject to this warranty, the Certified Link Installer is to notify AFL in writing regarding the type and quantity of the material involved. Upon confirmation, AFL will forward replacement materials as soon as possible.
• If the problem is determined to be with installation of the product, the CLi is to correct the problem to the point that the original performance level of the particular circuit(s) is attained.

Exhibit A -

Project Registration
Contractor must register any projects that will be submitted for review to receive AFL’s End-User Warranty. Registration must occur prior to Contractor installing AFL material on a specific project. Contractor shall provide the required information to its appointed AFL sales contact.

Registration should include the following information:

- CLi Contractor Information
Company Name
Point of Contact
Address
Phone/email

- CLi Contract Installers
Address
Phone/email

- End-User Information
Company Name
Point of Contact
Address
Phone/email

- Project Location
(if different)

- Project Scope
(general description)

- AFL product included in project
(listing of primary materials)

- Start Date

- Estimated Completion Date